TOUR GUIDEs/Driver Guides 2018

HAGGiS Adventures and Highland Explorer Tours 

Job Specification

Responsible Brands / Territories

HAGGiS Adventures and Highland Explorer Tours

(part of Radical Travel Group, a wholly owned subsidiary of The Travel Corporation)

Key Responsibilities & Objectives

Drive a Passenger Carrying Vehicle

Provide excellent customer service through the delivery of tour products in accordance with company procedure and legal requirements

Supporting overall business strategy through personal performance and sales activities

Operations Manager

Adjacent Key Relationships

Customer Service Team / Retail Assistants / Hostel Assistants

Role Overview

You will represent the company delivering all aspects of our tour programme to domestic and international customers. This includes public speaking and delivery of historical, cultural and entertaining information

Tours vary from one day to ten days so nights away from home will be required

You should be interested in travel, Scottish culture and history, and be a ‘people person’

The role will involve driving a Passenger Carrying Vehicle (PCV) and require some lifting

Responsibilities

Driving Passenger Carrying Vehicles

· Drive Passenger Carrying Vehicles in a safe and responsible manner at all times adhering to legal obligations related to being a PCV driver

· Ensure all legal requirements in relation to holding a PCV licence are adhered to and qualifications are valid

· Maintain vehicles in a clean and serviceable condition

· Conduct vehicle inspection checks

· Complete all required documentation in a timely and accurate manner

· Ensure safe and proper use of all equipment and materials in accordance with Health and Safety Regulations

· Undertake basic maintenance and repairs to vehicles as instructed

· Undertake lifting and handling of luggage and equipment

Tour Delivery and Customer Service

· Deliver relevant tour information to customers in an appropriate manner, including historic, cultural, social and local information

· Host events and lead ‘off vehicle’ activities such as walks and walking tours as part of the tour programme

· Provide assistance and advice in relation to accommodation, travel and activities whilst on tour

· Undertake promotional and sales activity of Company products and services

· Undertake promotional and sales activity of Company partners’ products and services

· Actively encourage feedback from customers through preferred channels 

Additional Duties

· Ensure continual development of knowledge of Company products, tour information and operational procedures

· Keep up to date with Company initiatives through participation in company communication channels such as Yammer and email

· Attend staff meetings and training courses as required

· Represent the Company at events as required

· Complete tour reports/vehicle reports 

· Assist other Company Departments as required including Sales, Retail, Marketing and Hostel teams as required

· Undertake any other duties as reasonably directed

Work Pattern

· Monday to Sunday

· Annual average of 40 hours per week

(working hours in peak season will be considerably more with time in lieu earned and given back during the shoulder season)

· Hours generally between 7am and 9pm

· Working away from home will be required

· 28 days paid holidays per annum (including public holidays)

· 18 month Fixed Term contract

Other Items

· Purchasing Responsibility:         No

· Principle Base:                          Edinburgh

· Travel Required:                        Yes

· Key Holder:                               Yes

· Payment Card Holder:               Yes

· Company Phone:                      Yes     

Qualifications & Experience

· Full PCV ‘D’ Category Licence (training can be provided)

· Valid PCV Driver CPC Qualification (training can be provided)

· Strong understanding of Scottish Culture and History